Bilingual Call Center Representative (Rockville) Job at ROCS Grad Staffing, Rockville, MD

L0ppQzNMU0FlNVZEL2plaUwyYXRScGNjSlE9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the companys products and services.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries efficiently and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Handle and resolve customer complaints in a calm and professional manner.
  • Assist with order placement, cancellations, returns, and other customer requests.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, transactions, and follow-up actions.
  • Maintain a high level of customer satisfaction by providing timely responses and support.
  • Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
  • Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:

  • High school diploma or equivalent; some positions may require post-secondary education.
  • Proven customer service experience, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask and handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Patience and the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:

  • Bilingual abilities (if applicable to the customer base).
  • Experience with specific CRM or telephony systems.
  • Prior experience in the same industry (e.g., tech support, healthcare, retail).

Job Tags

Part time, Shift work, Afternoon shift,

Similar Jobs

Pursuit Collection

Gardener Job at Pursuit Collection

Job Description At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty...

Alvey's Sign Co Inc

Sign Installer Job at Alvey's Sign Co Inc

 ...We are a local sign manufacturer seeking a qualified sign electrician/installer to join our team! The selected individual will install faces, channel letters, decals, and many other types of signs. Responsibilities include but are not limited to: Perform all work... 

Nachhilfeunterricht

Remote Work from home as Online Primary School Tutor - Part Time Job at Nachhilfeunterricht

 ...prior experience is required to apply for this position, only the completion of compulsory higher education. Whether you prefer working from home or at the students residence, youll have the opportunity to significantly contribute to their academic achievements. If you... 

PBV USA Inc

Inventory Clerk 3rd Shift Job at PBV USA Inc

 ...Pepsi Bottling Ventures is seeking an Inventory Clerk to join our team! Who We Are We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative... 

Aulani, A Disney Resort & Spa

Housekeeping Room Attendant - Full & Part Time, $31.23/Hour Job at Aulani, A Disney Resort & Spa

 ...! Were looking for talented people who are self starters, passionate about what they do and strive for Guest satisfaction. Housekeepers play an important role our home-away-from-home experience for each of our Guests every day. Their work can make all the difference...