Call Center Agent Job at Sales Match, Phoenix, AZ

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  • Sales Match
  • Phoenix, AZ

Job Description

Job Title: Remote Call Center Agent
Hourly Pay: $18 - $24/hour

Summary:

We’re seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit.

Job Responsibilities:

  • Make outbound calls to follow up with customers, confirm appointments, or check satisfaction
  • Assist callers with basic billing questions and guide them through online portals or payment systems
  • Accurately record call details in internal systems

  • Send follow-up emails with confirmations or reminders based on call outcomes
  • Occasionally support inbound calls during high-volume periods

  • Stay up-to-date on tools and procedures through regular team communication


Qualifications:

  • Strong verbal communication and listening skills

  • Ability to follow a script while maintaining a natural, friendly tone

  • Comfortable with structured workflows and repetitive tasks

  • Highly organized and self-motivated in a remote work environment

  • Reliable home office setup, including stable internet and a quiet workspace
  • Previous experience in call centers or customer service is helpful, but not required
  • Positive attitude and willingness to learn new systems and processes

Perks & Benefits:

  • 100% remote work, no commuting required

  • Hourly pay: $18 - $24

  • Paid training with detailed guides and ongoing support

  • Flexible shift options, including evening and weekend availability

  • Collaborative team environment and supportive leadership

  • Long-term career growth and advancement opportunities

Job Tags

Remote job, Home office, Flexible hours, Afternoon shift,

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