Customer Service Representative Job at Touch Support, Spokane, WA

K1orSDNMeURkNUpFOGpTbUwyS3FSWkFU
  • Touch Support
  • Spokane, WA

Job Description

Customer Service Representative

Required work experience: not required

Full-time, remote work

Who are we?

Touch Support is a US-based company that works as a strategic partner to diverse technology firms and assists them with exceptional customer service. Our teams support a wide range of technologies, including Linux, Windows Servers, various Cloud platforms, and SaaS. Currently, we have over 500 employees worldwide and are rapidly expanding our Customer Service team to work with our clients.

Our position is a completely work-from-home position, and we have long experience and success with training and onboarding new team members online. For that reason, we are accepting applications from anywhere in North Macedonia!

Requirements:

  • Excellent communication skills in the English language, as our clients are primarily US-based
  • Passion for working with people and helping them to get their stuff work
  • Strong interest in developing a career in the IT field
  • Readiness to learn at a fast pace
  • Solution-oriented mindset and passion for resolving problems
  • Readiness to lend a helping hand and pass on the knowledge as you grow with the company
  • Ability to work in shifts (morning, afternoon, night shift). However, our schedules are quarterly-based - you wouldn't be switching through different shifts each day but would keep a more stable schedule

Responsibilities and goals you'll own:

  • Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
  • Assist in onboarding, educating, and supporting our customers through their journey.
  • Help and guide our customers with technical and billing-related questions.
  • Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing.
  • Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience.

What do we offer?

  • Work from home
  • Learning from scratch
  • The promotional path is clearly defined, and you will know what's required to achieve the next step in your career. If you are more interested in the IT Support position and would like to develop your career in the IT field, we are offering that as well!
  • You will be able to further your development with valuable certifications paid for by the company.
  • A young and friendly international team! Even though we work from home, our team is firmly connected at any given moment to ensure everyone feels a part of the team.

Please submit your application in English. Applications submitted in any other language will not be considered.

Job Tags

Full time, Work experience placement, Remote work, Worldwide, Shift work, Night shift, Day shift, Afternoon shift,

Similar Jobs

Farm Job Search

Farm Manager Job at Farm Job Search

 ...Farm Manager (6294) Location: Pocahontas, Iowa JobNumber: 6294 Farm Manager / Beef Cattle Herdsman- responsible for the daily management...  .../diagnose health programs and administer proper care or work with veterinarian. Data collection and accurate record-keeping... 

PetSitter.com

Pet Sitter Wanted - Earn $80 Or More Daily Taking Care Of Four Rabbits. Job at PetSitter.com

I have four pet rabbits - two bonded pairs - and I am in need of occasional pet sitting for them when I travel. There would be more need in the spring and summer months. The expectation would be two visits per day, one in the morning and one in the evening. Both visits... 

State of Georiga

Instructional Designer Job at State of Georiga

 ...The Technical College System of Georgia (TCSG) is seeking highly qualified applicants for their full-time Instructional Designer position within the Office of Workforce Development. The position is open to all applicants that meet the minimum qualifi Instruction, Designer... 

Yang Ming Marine Transport Corp.

Space Control Coordinator Job at Yang Ming Marine Transport Corp.

 ...Job Description Space Control Coordinator Yang Ming (America) Corp., a subsidiary of Yang Ming Marine Transport Corporation,...  ...Operations, Logistics, and Equipment teams to support accurate planning and maintain high utilization. Job description: Verify... 

Spade Recruiting

Customer Care Representative - Remote Job at Spade Recruiting

 ...Customer Care Representative Remote | Unlimited Earnings & Career Growth Looking for...  ...your home. Whether you have industry experience or are starting fresh, we offer comprehensive...  ...'ll give you the skills to succeed. Work from Anywhere Enjoy the freedom of a...