Help Desk Specialist Job at Confidential, New York, NY

K0ptTDJyMkJjNWRHOERXa0lXT3RScE1hSUE9PQ==
  • Confidential
  • New York, NY

Job Description

You will be the first point of contact for all Desktop and Infrastructure related incidents. You will be a highly proactive and reliable person capable of working independently within tight timescales completing or escalating incidents to senior members of the team. Excellent communication skills are a must for this role.

In this role you will:

  • Provide 1st & 2nd line technical support covering all areas of IT (Software / Hardware) deployed to the desktop;
  • Provide excellent customer service.
  • Create new user accounts.
  • Install, upgrade and support Apple OSX, Windows OS and any other authorized applications.
  • Manage desk moves and changes.
  • Create, manage and maintain Desktop build images.
  • Produce “how to” guides on systems usage to aid customers and other technical support staff.
  • Proactively monitor IT systems and preventative measures taken to reduce system downtime.
  • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
  • Ensure PC asset management processes are followed.

The successful candidate will have:

  • Some 1st and 2nd line support experience
  • Good experience with Microsoft technologies across the board (e.g., Windows 10, Office 365).
  • Experience with Apple hardware and software.
  • Understanding of basic networking protocols and principles for troubleshooting.
  • Desktop Imaging and standard build creation.
  • IOS & Android setup, configuration, and support.
  • Pro-actively work on tickets/incidents in the departments queue.
  • Previous experience with Windows, Apple OS, Microsoft Office and Adobe products
  • Server Exposure, AD, VMware, File/Print servers.

Job Tags

Work at office,

Similar Jobs

Sunbelt Staffing

English as a Second Language (ESL) General Education Teacher | Andover, Minnesota Job at Sunbelt Staffing

 ...considered. A part-time opportunity is available for an experienced English Learner (EL) Teacher to support elementary students in a school setting in Minnesota. This contract position spans from early January to early June 2026, offering approximately 18.75 hours per... 

PetSitter.com

Pet Sitter Wanted - Earn $80 Or More Daily Taking Care Of Four Rabbits. Job at PetSitter.com

I have four pet rabbits - two bonded pairs - and I am in need of occasional pet sitting for them when I travel. There would be more need in the spring and summer months. The expectation would be two visits per day, one in the morning and one in the evening. Both visits... 

United Parcel Service

Personal Vehicle Delivery Assistant (SANTA CLARA) Job at United Parcel Service

Deliver from the comfort of your own vehicle! As a seasonal support driver (SSD), youll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically active role, so youll need to enjoy fast-paced work, being outdoors, and safely...

Lyons Logistics

No CDL Delivery Driver--Amazon Packages--Sterling, VA Job Job at Lyons Logistics

No CDL Delivery Driver--Amazon Packages--Sterling, VA JobDelivery DriversLyons Logistics delivers packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused individuals who want to join our team delivering packages. As a delivery... 

Pursuit Collection

Banquet Server Job at Pursuit Collection

 ...Be a utility player who can complete a variety of job duties This job description describes at a high level what a Banquet Server does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we...