Job Description

Estimator/Customer Service Representative

A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Greenville/Greer area is looking for an experienced Estimator/Customer Service Representative.

We have a fast paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Manufacturing, Real Estate, Contractors, and Construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.

This is where our Customer Service Team comes in!

Our Estimator/Customer Service Representatives works closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibility Overview:

• Prepare estimates for all production jobs based on customer specifications as received from Outside Sales Representatives, Customer Service Representatives, and General Manager/Owner.
• Price all production work using proven standards. Estimate non-standard work in conjunction with the owner or the general manager.
• Train Outside Sales Representatives and Customer Service Representatives on options for improving quality while lowering prices of jobs for presentation to customers.
• Process customer orders in a courteous, efficient and timely manner.
• Provide service to customers in our office, over the telephone and by email.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

Skills we are looking for:

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Excellent communication skills (verbal & written)
• Strong computer skills
• Team player that can work with others to deliver a project on time

Skills desired, but not required:

• Previous experience in business to business
• Printing and signage experience
• Experience with PrintSmith Vision

Benefits and compensation:

• Initial and ongoing training
• Competitive compensation
• Paid holidays and vacation
• Indoor and comfortable working environment

If this sounds like you, please email your resume to [email protected] and we will review your qualifications. If it looks like a good fit, the next step would be a phone interview.

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