Job Description

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

About this Position:

• Accurately document receipt of titles and file and store titles upon receipt from state DMVs or Dealers.
• Professionally and respectfully communicate with customers to obtain required documents or information necessary to understand their needs.
• Identify errors on titles and escalate when appropriate.
• Distribute titles to Title Specialists when requested.
• Process a high volume of paperwork.
• Mail completed title paperwork.
• Support the teams within the department and Company as needed or requested.
• This position works onsite and remote based on the business need.

Outcomes and Activities:

• Timely respond and process title-related paperwork received via email, mail, and fax.
• Accurately enter title information into applicable system(s).
• Accurately store and organize physical titles in the title room.
• Pull titles requested by internal departments and external customers for proper distribution.
• Process and mail title paperwork.
• Remain compliant with Company policies, processes, and legal guidelines.
• Title changes, Lien releases: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs.
• Support the Remarketing process by processing title requests to obtain titles and mail paperwork to auctions.
• Identify any roadblocks that are preventing the team from meeting the Standards of Service and escalate to leadership for assistance with clearing any roadblocks.
• Adhere to attendance as outlined in the department attendance policy.

Requirements:

• High school diploma
• Meet qualifications to become a Notary Public.
• Experience efficiently and accurately completing forms or data entry.
• Have high speed internet connection with a minimum of 15mbps download speed.
• Able to operate office equipment (copy machines, fax, telephone, and keyboard).
• Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel).

Preferred:

• Experience in finance or automotive industry.
• Experience with vehicle titles.
• Previous customer service experience.

Knowledge and Skills:

• Diligent: Conscientious, Organized, Able to multi-task
• Initiative: Analytical, Detail oriented, Intuitive; Identifies improvement opportunities and acts with urgency to fix what's broken
• Responsible: Takes ownership for own performance and self-development
• Effective: Works independently and in a team environment; Organized, appropriately manages workload
• Clear: Professional and confident communicator (verbal and written), Active Listener
• Tenacious: Determined, Decisive, Productive

Additional Skills:

• Display high levels of attention to detail to ensure work is processed accurately and proper documentation of accounts is completed.
• Show flexibility in addressing the highest priority, time sensitive issues as they are identified by leadership and ensure business needs are always met.

Training & Schedule Requirements:

Training:

• 6-8 weeks of onsite training
• Monday through Friday: 8am - 5pm EST

Schedule:

• Monday through Friday: 7am-7pm EST(Flex Schedule - 8 hours)
• 3-4 days working onsite in Southfield, MI and 1-2 days working remote on a rotational schedule

Targeted Compensation: $18.00-$20.96/hour based on experience.

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $300.

INDSERHP #zip #LI-Onsite

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We're proud of our culture and are happy to share why - let's talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic. all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

Job Tags

Contract work, Casual work, Work at office, Local area, Remote work, Monday to Friday, Flexible hours,

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